Complete Time Tracking Software

Please follow these steps to ensure the fastest possible problem resolution.

We encourage you to attempt to resolve the problem yourself first as many queries are resolved simply by following normal recommendations.

1. Browse or search the help system. You can select Help, Contents within Complete Time Tracking or view the help system online:
   Standard Edition Help System
   Professional Edition Help System
2. Read the Frequently Asked Questions (FAQ).
3. Download and install the latest version of the software. You can check your current version from the Help, About window from the main menu.
4. If your question or problem is not resolved then please contact us as outlined in the following sections.

Support requests will be dealt with as soon as possible.

If an Error Report window is displayed in Complete Time Tracking then please select the Send Report button to send a detailed error report in an email to our technical support team. Please type a description of the problem and how it occurred.

1. Select Help, Email Support from the menu in Complete Time Tracking.
(This is preferred over creating a new email directly in your email program as Complete Time Tracking will automatically include program and Windows version details to assist us in diagnosing the problem)

OR

2. Send an email directly to support@complete-time-tracking.com containing the following information.

• The program version number and database version number displayed on the Help, About window from the main menu.
• Which version of the Windows operating system that you are using (Standard and Professional editions), or which distribution and version of Linux and Wine that you are using (Professional client software only).
• The symptoms (including a screenshot if possible - that always helps).
• What function you were performing at the time that the error occurred.
• Your name.