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As many problems are fixed in each version of the product please ensure that you are running the latest version of Complete Time Tracking Professional. The version that you are using is displayed in the about window by selecting Help, About from the Complete Time Tracking menu.
Check For Updates To check if you are using the latest version of Complete Time Tracking Professional select Check For Updates from the Help menu. If you are using a HTTP proxy server then the proxy server details must be configured for the update check to work. You can download the latest version form then downloads web page to see if it fixes the problem.
Contacting Support If the latest program version does not fix the problem or you believe that the problem is independent of the program version then please contact us with details about the problem that you have encountered.
Support requests will be dealt with high priority. In all correspondence please include your full name and email address and phone number if possible.
Note: Please add support@complete-time-tracking.com to the allowed list of any SPAM filter that you use to ensure that you can receive replies from us.
Voicemail and Fax +1-800-699-0353 Please mention your name, country and state, phone number and email address in the message. As we are located on the east coast of Australia and our customers are located throughout the world it is sometimes difficult to call at a suitable time and therefore email is the preferred method of contact. We evaluate this on a case by case basis.
Postal Mail Backslash Pty Ltd PO BOX 50 Bentleigh East 3165 AUSTRALIA
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