Bug Reports and Program Errors
Error Report Window
If while using Complete Time Tracking an Error Report window is displayed please select the Send Report button to send the error report in an email to our technical support team. Please include a description of the problem and how it occurred and select to include a screenshot if possible.
This automated error report contains detailed technical information that will greatly assist us to locate the cause of the problem.
Sending Bug Reports
To send a general bug report to use please use the Feedback Form or alternatively send an email to support@complete-time-tracking.com containing the following:
| • | The symptoms (including a screen shot if possible - that always helps). |
| • | What function you were performing at the time that the error occurred. |
| • | The program version number and database version number displayed on the About window (select Help, About from the menu). |
| • | Which version of Windows that you are using and if you have the latest Windows updates installed. |
We greatly appreciate feedback and suggestions. These drive future product features and enhancements and help us to improve our service to you.
Please select Send Feedback from the Help menu in Complete Time Tracking to send us general feedback and bug reports. The feedback form will appear as follows:
Select the appropriate feedback type and enter your comments. You may optionally provide your name and email address. Select the Send button to submit your feedback to us. Your feedback will be submitted to us via an automated form on our web site. You will need to allow access via firewall software if prompted.
Privacy Note
In addition to the fields that you enter the feedback form automatically sends to us your Windows version and the version of Complete Time Tracking Professional that you are using to assist us with your enquiry.
If you provide your contact details we may contact you if we need more information or have comments on your feedback, such as a solution or work-around to your problem or other questions or possibilities relating to your suggestion or new feature request. Your contact details will only be used by us and only in relation to your feedback unless you specifically request otherwise.
Thank you in advance for your feedback. It is greatly appreciated.
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