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Support

 

Please follow these steps for support:

 

•Ensure that you are running the latest version of Complete Time Tracking Pro. The version that you are using is displayed in the about window by selecting Help, About from the Complete Time Tracking menu. Check the Complete Time Tracking downloads web page for the latest version.

 

Contacting Support

Support requests will be dealt with high priority. In all correspondence please include your full name.

 

Email

1.Select Email Support from the Help menu in Complete Time Tracking Pro (preferred as this will include some details about Complete Time Tracking and your version of Windows in the email), or
2.Send an email to support@complete-time-tracking.com

 

Fax

+1-800-699-0353

 

Postal Mail

Backslash

79 Langhorne Crescent

Rowville   VIC   3178

AUSTRALIA

 

Program Errors

Please provide the following details with your support query:

 

Error Report

If an Error Report window is displayed please select the Send Report button to send the error report in an email to Complete Time Tracking technical support. Please type a description of the problem and how it occurred in the email.

 

OR

 

Send an email to support@complete-time-tracking.com containing the following:

•The symptoms (including a screen shot if possible - that always helps).
•What function you were performing at the time that the error occurred.
•The program version number and database version number displayed on the About window (select Help, About from the menu).
•Which version of Windows that you are using and if you have the latest Windows updates installed.

 

 

Feedback (Bugs, Suggestions, Comments)

Please select Help, Feedback to send us general feedback and bug reports.

 

You will be taken to an online form on our web site to select the appropriate feedback option and enter your comments. This feedback form automatically logs your Windows version and Complete Time Tracking Pro program version to assist us with your enquiry.